Service & Warranty

Warranty activate from the date of purchase on, warranty period kindly refer to your product page for warranty information.

Our warranty applies to all products purchased directly from us through our online store. If you purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.

To qualify under the warranty service, the following conditions must be met:

√ The product has been used normally within the specified warranty period and has no signs of external damage.

√ The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.

√ The product has not experienced any accidental damage.

√ You are able to provide valid proof of purchase.

The warranty does not apply:

To damage caused by unauthorized (not included in the official product manual) modification, disassembly, opening of the product and or attempted repairs;

To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship;

To damage caused by the use of third-party components or products;

To accidental damage (for example, the product is dropped or suffers water damage);

To product failure or damage caused by major incident or natural disaster (for example, fire, earthquake, lightning etc.)

To damage due to incorrect installation, use and or operation of product not in accordance with the official product manual;

To damage caused by improper use of power supply or cable.

If the product’s serial number has been removed or smeared

Replacement & Repair service

Is your product damaged or not under warranty? Don’t worry!
We have professional technicians ready to help you.

If you have any questions about our products or service.

You may reach us by whatapp or emails to : hello@vertexauto.com.my